Refund & Cancellation Policy!

In service has booked later needs to be cancelled, it must be informed in writing to us and with respect to date to reception of the letter, the following amount will be charged.

  • 60 days prior to arrival – 15% of the Total tour/service cost.
  • 59 days to 30 days prior to arrival – 20% of the Total tour/service cost.
  • 29 days to 15 days prior to arrival – 25% of the Total tour/service cost.
  • 14 days to 08 days prior to arrival – 50% of the Total tour/service cost.
  • 07 days & less prior to arrival or no show – NO REFUND.

An administration fee of $200 will be applicable for all cancelled tours.

Special Note: - If travel duration between 15 December to 5 January. As these date are blackout dates due to Christmas and New Year Eve In this Case all hotels require 100% payment so we have to pay 100% payment to all hotels and in this duration Cancelation fee would 50% to 60% from the date of booking the tour.


All payments are to be made in Name of ITM Holidays Pvt Ltd.

Reservation : An intial deposit of 50% amount of tour cost is required to secure reservation.

Balance Payment : Balance payment you have to pay on arrival in India

Any booking confirm within 20 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.


In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.


In the event of ITM Holidays amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which ITM Holidays may offer.

In either of these cases above, the User shall not be entitled to nor ITM Holidays be liable to the User for any damage, additional expenses or consequential loss suffered by the User. ITM Holidays’ liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting the actual expenses incurred by ITM Holidays for the booking.